FAQ – Carobethany
Stunning Phase Eight Dresses at Very Low Prices
Cart 0

FAQ

Why haven't I received a reply to my email?

When you place an order, our website will automatically send you a confirmation email. When we post your order to you, our website sends you another automatic email to let you know your order is on its way. The only thing that stops this happening is if we do not have your correct email address. Please take care when entering your email address on your order. If you email us, we always try to reply to emails immediately. We know how annoying it is to email a company and then have to wait days for a reply. If you have not received a reply from us within an hour, please check your email junk folder because our reply is probably sitting in there waiting for you.

Do you use generic pictures on your website?

No. We now photograph every dress when it arrives with us. This way you know the dress you see on our website is the actual dress you will receive if you order it. No touching up, no Photoshop changes to make the dress look different. If you need any photos of a particular part of the dress, just drop us a quick email and we will be glad to take it for you. Selling this way also shows that we have the dress in stock, ready to post to you.

What is your Returns Policy?
We do accept returns under most circumstances. If a dress is damaged or not as described or if a dress simply doesn't fit or doesn't suit you then we will accept it back as a return. There are a number of ways to avoid you having to return your order. We are happy to measure any dress for you to ensure it will fit. If you do return a dress or dresses back to us then we do request that the following is adhered to:
1. We ask that you contact us first to let us know you are returning an item and the reason for returning it.
2. We do ask that the item is returned to us in the same condition as when you received it.
3. We do request that all refund requests are made to us in writing (by email is preferred) within 7 days of you receiving the item and that items are received back within a further 7 days of contacting us to request the return.
4. For return requests made after 7 days we can only offer store credit, not a full refund.
There may be situations when these is not possible so please talk to us if you have concerns about missing these deadlines. Once we have received the item back safely, we will check the dress and then refund you the cost of the dress(es). The return postage is payable by you. We can only refund you via the payment method you made the original purchase by.

Are all your dresses brand new?

No. We always state in the description whether a dress is brand new or worn once. If neither of these show in the description then the dress has been worn more than once. We do check every single dress before we list it on our website for damage, stains or smells. This means that any dress you purchase from us, whether brand new or worn a few times will always look immaculate. If you are unsure or need any information on any item on our website then please contact us at any time and we will be glad to help.

Do you have a store and can I visit you to try on dresses?

Our business is a true 'family' business. We run everything from our home which means we do not have expensive, flashy stores to pay for. This allows us to keep our selling price low. Of course, we understand that before spending your money you may wish to try on one or more dresses. If this is the case, simply drop us as email and let us know when you would like to come over and we will arrange a visit with you. We always have the kettle on so you can even have a nice hot cup of tea or coffee while you browse.

Are you affiliated with Phase Eight in any way?

No. We simply love Phase Eight designs and styles and this is why the majority of our dresses are Phase Eight. We have no connection at all with them, we simply admire what they produce.

Have I seen you on Ebay?

Yes you have. We started selling on Ebay years ago but decided it was time to start selling on our own website in 2015. We sell the same great dresses at the same low prices. The benefit of purchasing from us on our website is that you don't have to wait for an auction to finish and you can not get outbid on our website. The price you see is the price you pay. You can buy using Paypal (same as Ebay) or any credit card. What more could you ask for?

Payment - What do you accept?

Of course, we want you to feel safe when spending your money so we accept Paypal. You have the same protection this way as you would with any other company in the world. We also accept all major credit cards through our Shopify credit card gateway including Visa, Mastercard and American Express. This gives you protection and security when entering your card details.

Who is Carobethany?

Carobethany is husband and wife team, Caroline and Philip. Carobethany started its life on Ebay about 4 years ago. It started as a part time job for Caroline and she used to sell a few dresses each week. As the months passed and the number of dresses selling grew, Caroline gave up her job to focus on Carobethany full time. It continued to grow and grow and in April of this year, Philip gave up his job in IT to come and work with Caroline full time. He built the website you are currently looking at and we have never looked back. We love our job. We love our company and we hope to meet more and more new customers as each new day passes. We have always promised to try our hardest to offer a service to our customers that we would want to receive from a company. We hope we always manage to achieve that promise

Delivery - When will I receive my order?

You have visited our website. You have found that perfect dress and you have paid for it. The next question on your mind must be "When will I be able to wear it?" Once we receive an order, our website will automatically send you an email to confirm everything. We also get notified at this point. We will then ensure that your order is posted to you via 1st Class Signed For Royal Mail (excluding Sundays of course as our post office is closed on this day). You should receive your order within 48 hours of us posting it to you although please bear in mind delivery may take a little longer in some cases - we have no control over Royal Mail unfortunately.

We can also offer a next day delivery service if you urgently need your order. This is with Royal Mail and the cost depends on where in the country you are and the weight of the dress. If you would like to take advantage of this service, drop us a quick message and we can quote you on the price.

Should you be one of our international customers, delivery time will be a little longer. Each country has a different delivery time. If you live outside the UK, drop us an email and we will be able to quote you an approx. delivery time.

Sizes - What size should I order?

Phase Eight, LK Bennett and Long Tall Sally all produce very high quality items. The problem is that not all designers/manufacturers stick to exactly the same sizes. We are sure you know a size 14 at Phase Eight may fit perfectly but try on a size 14 at NEXT and it may be too small or too big. We also understand how disappointing it is to save up for a new outfit only to find out when it arrives, that it doesn't fit. To avoid this, we welcome any questions about any of our dresses regarding sizes. Anything you need to know, just drop us a quick email and ask and we will go and find you the information and reply back to you as soon as we can.

Can I exchange a dress if I do not like the one I have purchased from you?

If you have purchased a dress from us and when you receive it you are not sure you want it, you can return the dress to us and exchange it for another one. Of course, you will be responsible for the cost of returning the original dress back to us, the cost of us sending you the replacement dress and if the new dress is more expensive then you will have to pay the difference. Drop us a quick email for more information on our exchange policy if you should require this service. All exchanges must be returned to us within 7 days of the date of purchase. If this is not possible, just drop us a quick message and we will try to arrange something with you.

Do you purchase dresses as well as sell them?

The short answer is....maybe. We only sell brand new or nearly new dresses so we will certainly consider purchasing any Phase Eight dresses you may have in your wardrobe that you no longer wish to wear as long as they are in excellent condition with no damage. If you would like us to make you an offer, drop us a quick message and attach some photos of the dresses you would like to sell and we will come straight back to you with an offer. Send us the details at info@carobethany.co.uk

I can not find the dress I want anywhere. Can you help me?

We know how difficult it can be when you know exactly what you want to buy but you can not find it anywhere. Maybe we can help. If you are looking for a specific dress, send us the details and let us do the searching for you. Send us the details at info@carobethany.co.uk and if we can find the dress, we will email you back with all the details.

When I view dresses on your website, can you guarantee that the colour is exact?

The blunt answer is 'No'. As much as we try to get the pictures to match the dresses as closely as possible, every computer, laptop and tablet screen is different. Even identical screens from the same manufacturer will show a slightly different colour. Therefore, we can not guarantee that the colour will be exact (but it will be very close) If you would like to ask any questions before ordering, just drop us a quick message and we will be happy to help. Should you wish to return an item due to a colour difference between your PC, tablet or phone and the actual dress, then you will be responsible for the cost of the return postage. These returns must be made under the same rules as a regular return and must therefore be made within the same time scales.