One of the questions we get asked the most is "Can I return a dress if it is not suitable?" We understand how difficult it is to find that perfect fit without being able to try a dress on and how disappointing it is to buy a dress, try it on when it arrives only to find out it does not fit or simply does not look right.
Shop with Carobethany and you do not need to worry. If a dress does not fit or is not suitable then you can return it to us for a refund or for store credit. We do have a few simple rules which we ask you to adhere to but we have tried to make it as easy as possible for you to return a dress if you need to. Our Returns Policy is as follows:
We do accept returns under most circumstances. If a dress is damaged or not as described or if a dress simply doesn't fit or doesn't suit you then we will accept it back as a return. There are a number of ways to avoid you having to return your order. We are happy to measure any dress for you to ensure it will fit. If you do return a dress or dresses back to us then we do request that the following is adhered to:
1. We ask that you contact us first to let us know you are returning an item and the reason for returning it.
2. We do ask that the item is returned to us in the same condition as when you received it.
3. We do request that all refund requests are made to us in writing (by email is preferred) within 7 days of you receiving the item (or delivery being attempted for the first time) and that items are received back within a further 7 days of contacting us to request the return.
4. For return requests made after 7 days we can only offer store credit, not a full refund.
There may be situations when these is not possible so please talk to us if you have concerns about missing these deadlines. Once we have received the item back safely, we will check the dress and then refund you the cost of the dress(es). The return postage is payable by you. We can only refund you via the payment method you made the original purchase by.
We hope this puts your mind at rest when ordering from us. If there is any other information you would like to know or need to ask then please drop us an email at anytime and we will be happy to help.